Travel Genius Sdn. Bhd. ("we," "us," "our") is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our services, in compliance with the Malaysia Tourism Industry Act 1992 and the Personal Data Protection Act 2010 (PDPA).

1. Information We Collect

Personal Data

We may collect the following types of personally identifiable information ("Personal Data") such as:

• Name, email address, phone number, and date of birth.
• Billing and shipping addresses.
• Financial information (e.g., credit card details).
• Travel preferences, interests, and purchase history.
• Identification documents when required for regulatory compliance.

Non-Personal Data

We may also collect non-personally identifiable information to enhance user experience and improve service, such as:

• IP address, browser type, operating system, and device details.
• Website usage statistics and trends.
• Aggregated data from cookies and server log files for analytics purposes.

2. How We Use Your Information

We use your information to:

• Process and manage bookings, purchases, payments, and delivery services.
• Provide customer support and respond to inquiries.
• Personalize your user experience based on preferences and interests.
• Communicate updates, newsletters, travel tips, and promotional offers (with your consent).
• Enhance website functionality and improve user experience.
• Comply with legal obligations and respond to regulatory requirements.

3. Legal Basis for Processing

We process Personal Data based on:

• Consent: When you agree to provide your information for specific purposes.
• Contractual Necessity: To perform services you request, such as booking travel packages.
• Legal Obligation: To comply with laws and regulations, including the Malaysia Tourism Industry Act.
• Legitimate Interests: To improve services, prevent fraud, and enhance customer interactions.

4. Cookies and Tracking Technologies

Use of Cookies

Cookies are small data files stored on your device to:

• Facilitate easier navigation and faster access to features.
• Store user preferences and improve content delivery.
• Analyze trends and improve site functionality.

Managing Cookies

You can manage cookies through browser settings. Disabling cookies may limit certain features and functionalities of our website.  

5. Sharing and Disclosure of Information

We do not sell or rent your Personal Data. However, your information may be shared with:

• Service Providers: For payment processing, delivery logistics, and marketing campaigns (restricted to the purpose of service provision).
• Regulatory Authorities: To comply with legal requirements or court orders.
• Business Partners: For co-branded promotions or services, with your consent.

Only the necessary data for the specific purpose will be shared in such cases.

6. Security Measures

We adopt industry-standard measures to safeguard your Personal Data, including:

• Encryption: Sensitive information is encrypted using Secure Sockets Layer (SSL) technology for online transactions.
• Access Control: Restricted access to personal data for authorized personnel only.
• Regular Audit: Routine evaluations to ensure compliance with data protection standards.

Despite these measures, we acknowledge that no system is entirely foolproof. Users are encouraged to take precautionary measures to protect their information.

7. Your Rights Under the PDPA

You have the right to:

• Access: Request details of your Personal Data held by us.
• Correction: Update or rectify inaccuracies in your information.
• Withdraw of Consent: Revoke consent for specific uses of your data.
• Erasure: Request deletion of your Personal Data, subject to legal requirements.

To exercise these rights, contact us at cs@travelgenius.my or update your account settings on our website.

8. Data Retention

We retain your Personal Data only as long as necessary to:

• Fulfill the purposes outlined in this policy.
• Comply with legal and regulatory requirements.
• Resolve disputes and enforce our agreements.

Data no longer needed will be securely deleted or anonymized.

9. Links to External Sites

Our website may include links to third-party sites. We are not responsible for the privacy practices or content of these sites. Please review their policies before providing any Personal Data.

10. Updates to This Privacy Policy

This Privacy Policy may be updated periodically. Significant changes will be posted on our website, and you may be notified via email where applicable. Continued use of our services constitutes acceptance of any updated terms.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, contact us at:

Email: feedback@travelgenius.my 
Phone: +601111633633 (WhatsApp)

This Privacy Policy is designed to comply with the Malaysia Tourism Industry Act and the Personal Data Protection Act 2010, ensuring your rights and data security are prioritized.