Introduction

Travel Genius Sdn Bhd (“The Company”) operates this website to provide travel-related services. By using our website or purchasing our services, you agree to abide by these terms and conditions (“Terms”). These Terms comply with the Tourism Industry Act 1992 (Malaysia) and other relevant Malaysian laws.

1. Booking, Reservation, and Payment

1.1 Booking Confirmation: All bookings are subject to availability.
Reservations are confirmed only upon receipt of a deposit or full payment as specified.

1.2 Deposit and Balance Payment:

• A non-refundable deposit ranging from RM500.00 to RM6,000.00 per person, depending on the package, is required.
• Full payment is due 31 days prior to departure or immediately if booking is made within 31 days of departure.

1.3 Failure to Pay: Non-payment of the balance by the due date may result in forfeiture of the deposit and cancellation of the booking.

2. Promotional Packages and Special Offers

2.1 Promotional airfares must be issued within specified timeframes.

2.2 Amendments or cancellations of promotional bookings may incur additional charges. Full cancellation charges apply once bookings are confirmed or tickets are issued.

3. Cancellation Policy

3.1 Customer-Initiated Cancellation:

• All cancellations must be submitted in writing.
• The effective date of cancellation is when the Company receives the notice.
• Cancellation fees are as follows:

3.2 Third-Party Services: Additional cancellation charges may apply for cruises, hotel bookings, or airline tickets per their respective terms.

3.3 Company-Initiated Cancellation: If the Company cancels a tour due to insufficient participants or unforeseen circumstances, customers will receive a full refund.

4. Amendments to Bookings

Amendments, including name changes or rescheduling, are treated as cancellations and rebookings. Applicable cancellation fees will apply.

5. Refund Policy

5.1 No refunds are issued for unused services such as flights, accommodations, or tours.

5.2 Refunds for cancellations initiated by the Company will be processed within 30 working days.

6. Travel Documents and Insurance

6.1 Customers are responsible for ensuring their passports (valid for at least six months from the date of return) and visas are in order.

6.2 The Company is not liable for visa rejections or denied entry by immigration authorities. 6.3 Comprehensive travel insurance is strongly recommended.

7. Group Tour Requirements

7.1 Tours require a minimum of 15 adult participants. The Company reserves the right to cancel or postpone tours not meeting this requirement.

7.2 Customers will be notified promptly of any such cancellations.

8. Events and Workshops

8.1 Registration and Payment: Registration is confirmed only upon full payment before the specified deadline.

8.2 Cancellation and Refund Policy:

• Cancellation notices must be submitted at least 30 days before the event to qualify for a refund.
• Refunds, subject to a processing fee of RM100.00-RM300.00 or 10% of the event fee, will be processed within 30 working days.
• No refunds will be issued for no-shows.

8.3 Amendments or Cancellation by the Organizer:

• The Company reserves the right to amend event details or cancel events due to unforeseen circumstances.
• In case of cancellation, participants may choose between a full refund or a credit for future events

9. Pricing and Taxes

9.1 All prices are quoted in Malaysian Ringgit (MYR) and include 8% SST unless otherwise stated.

9.2 Non-Malaysian guests are subject to a Tourism Tax of RM10 per room per night.

9.3 Additional tourism taxes by state:

• Penang: Heritage Tax of RM3.00 per room per night for all hotel stays.
• Perak: Caj Perkhidmatan Tempatan (CPT) fee of RM3.00 per room per night.
• Melaka: Heritage Tax of RM2.00 per room per night.
• Langkawi (Kedah): Tourism Tax of RM5.00 per room per night for accommodations rated 4 stars and above.
• Sabah: Sustainability Tax of RM10.00 per room per night for non-Sabahan guests.
• Other States: Specific tourism taxes may vary; check with the respective accommodation providers.

10. General Terms

10.1 The Company is not liable for delays, injuries, or losses arising from unforeseen circumstances, including but not limited to political unrest, natural disasters, or acts of God. 10.2 Customers must comply with all local laws and regulations while traveling.

10.3 The Company reserves the right to refuse service or cancel bookings for non-compliance with these Terms.

11. Governing Law

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of Malaysia.

12. Contact Information

For inquiries or feedback, contact us at:

• Email: feedback@travelgenius.my
• Phone: +601111633633 (WhatsApp)