Travel Genius Sdn. Bhd. ensures secure and seamless payment processing for our valued customers.
Below is detailed information about payment methods, security, and common queries.

Accepted Currencies

All transactions are processed exclusively in Malaysia Ringgit (MYR).

Payment Options

We offer multiple payment methods for your convenience:

• Credit/Debit Cards: Mastercard and Visa.
• Online Banking: Instant transfer from participating Malaysian banks.
• E-Wallets: Payments via Duit now and other compatible wallets.

Payment Security

We prioritize your security with industry-standard practices:

• All payment details are encrypted and transmitted via secure channels.

Common Payment Queries

Computer Issues During Payment

If your computer freezes or the browser crashes during payment:

1. Check your email for a confirmation of payment from Travel Genius Sdn Bhd
2. This confirmation will include your Transaction ID as proof of a successful payment.
3. Contact us at cs@travelgenius.my for assistance if no email is received.

Duplicate Payment Emails

If you receive more than one payment confirmation email but made only one purchase:

• Contact us immediately at cs@travelgenius.my
• Provide details of the duplicate emails, and we will verify the transactions.
• Refunds will be arranged if necessary.

Payment Confirmation

After a successful transaction, you will receive an email confirmation from Travel Genius Sdn Bhd.  This email will include:

• Details of your purchase.
• Your Transaction ID (a unique reference for the payment).

Please retain this email for future reference.

For further inquiries or support, contact us at cs2@travelgenius.my

This payment information ensures transparency and adheres to professional standards for secure financial transactions.